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About Us

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WirelessWaiting was born out of the frustration of having potentially great hospitality experiences ruined by the lack of prompt service when required.

Effortlessly improve your customer service

 

WirelessWaiting has helped dozens of resorts and restaurants improve customer service, increase revenue, and even reduce expenses.

 

WirelessWaiting is a call button service where guests notify servers on-demand whenever they are in need of service by pressing a button placed on, or attached to, their table and/or lounge chair. A wireless radio signal is sent to a receiver (similar in style to the Apple watch, see image below) worn on the wrist of the server who can then attend to the guests in a timely fashion.

 

Ideal for the pool and beach areas, cabanas, service and kitchen areas, and conference rooms. WirelessWaiting will bring your service to the next level.

Did you know..?

 

On average, Wireless Waiting generates:

10% Increase in Food Revenue

15% Improved Labor Efficiency

25% Increase in Beverage Revenue

100% Customer Satisfaction

Discover more of the benefits you gain with the WirelessWaiting system

Help enhance your guest experience

 

Wouldn’t it be great if your guests could get service right when they need it and still be left alone if they want some privacy?

couple having dinner on a cruise ship
waiter on cruise ship

Reduce service complaints

 

Have you ever considered the cost of just one service complaint? Apart from the direct cost of having to “comp” something, the cost of a lost customer, or even worse poor word-of-mouth could be huge.

Get your staff working more efficiently

 

Having your servers exactly where they need to be, when they are needed gives you a big advantage. Using our system makes your staff almost “telepathic.”

luxury restaurant
increase revenue

Generate added revenue through incremental sales

 

Clients using our system have reported on average an increase in sales of between 8%-12%. As your fixed costs are already accounted for, approximately 60% of this increase goes straight to your bottom line.

Provide a safety net

 

We know you pride yourself on your excellent service. Even with superior customer service, things do get missed. Our system ensures that regardless of what corner of the restaurant, which side of the pool or, what end of the beach your customers are, it’s impossible to be overlooked.

business insurance

You get full ongoing support from us

Free Consultation

Customization and Branding

Full Installation

Full Maintenance

Staff and Management Training

Full Insurance

Regular Ongoing Support

Outstanding Client Care

  • Having used the WirelessWaiting Call Buttons very successfully for 2 years on the beach at Aruba Marriott Stellaris Resort & Casino, it was the first thing I implemented when I took over as Island Director at Renaissance Island Aruba. No Luxury Beach Resort should be without it.

    RODDERY CROES ISLAND DIRECTOR Renaissance Island Aruba

  • “David has helped me getting the Forbes five star service in three resorts now in the last 8 years by reducing the time of staff acknowledging guests needing support at the beach and pool. Ideally of course, one does not need a button, but reality is different than the ideal in most cases.”

    TIAGO MORAES SARMENTO GENERAL MANAGER  Mount Nelson, a Belmond Hotel, Cape Town

  • Many of our guests have left great feedback on Trip Advisor about the call buttons.

    Chris Nickell, Pool and Beach Manager Four Seasons Resort Palm Beach Florida .

  • Guests love it and complaints are down.

    Jorge Pina, Food and Beverage Manager Grand Hyatt Playa del Carmen Mexico.

  • The WirelessWaiting system was so popular with our guests the we have now extended it to the Residents Beach.

    Elyse Charlesworth Pool and Beach Operations Manager, Dorado Beach A Ritz Carlton Resort Puerto Rico.

  • We have seen a marked decrease in our complaint levels since introducing the WirelessWaiting system.

    Jeff Holthaus, F&B Manager Pool and Beach, St Regis Bahia Beach Puerto Rico.

  • Due to success of WirelessWaiting in our Madassoni Restaurant we have now also installed it into our rooftop cocktail bar “Lounge 24”.

    Brian Gleeson, General Manager, Radisson Blu, Tallinn, Estonia

  • This is the best thing we’ve ever put in our restaurant. It’s night and day. It’s absolutely a fantastic product for this business.

    Christpher Holl, Owner, Oyster Bay Steak & Seafood, Cape May, NJ

  • Sales at our Woodbridge location were up 19%.

    Lauren Coutu, McLoone’s Restaurant, Sr. Vice President, McLoone’s Restaurants, Long Branch, NJ

  • It has really assisted us in making sure all our guests’ needs are met promptly and professionally. Our customers appreciate the convenience that comes with the WirelessWaiting system. We are seeing positive results on a day to day basis.

    Jeff Korman, General Manager, McLoone’s Restaurant, Woodbridge, NJ

  • It has transformed our beach service and our members love it

    Cynthia Harshaw, Director Beach Club Operations, Fisher Island Club, Miami

  • Our guest satisfaction index for beach service has improved since we implemented the system

    Armando Campos, F&B Director, Loews Hotel, Miami Breach

Is your business ready to take customer service to a new level?

CLICK HERE FOR A FREE CONSULTATION